Review & Retention Management
At DeskEx, we provide solutions designed to help businesses build stronger customer relationships. Our goal is to strengthen your online reputation, stay connected with past customers, and create more repeat business.
I'd Like to Explore My OptionsReview & Retention Management
Get In TouchBuild Your Reputation. Bring Customers Back.
of consumers consult Google reviews when looking for reviews of home-service companies.
more reviews were found among businesses ranking in Google's top 3 local results than businesses ranking in positions 11–20.
of home-service professionals say repeat customers are one of their top sources of new work.
average customer response rate to SMS communication from home-repair service businesses.
Turn Past Customers Into Future Opportunities
Automated Review Requests
After a completed service, we automatically send your customer a personalized SMS or email asking them to share their experience on Google. The message includes a direct review link, making it easy for them to leave a review without your team having to remember to ask.
Automated Review Follow-Up
If a customer doesn't leave a review after the first request, we'll automatically send follow-up reminders spaced out over time. This keeps your review requests consistent without overwhelming customers or requiring you to manually track who has responded and who still needs a reminder.
Past Customer Reactivation
Give us your existing customer list and we'll build a campaign designed to reconnect with customers who haven't done business with you recently. We can send targeted SMS and email messages with relevant offers or service reminders that give past customers a reason to come back.
Customer Nurture Campaigns
Instead of losing contact after the initial sale, we'll create ongoing campaigns that keep your business in front of past customers. Messages can be built around seasonal services, maintenance reminders, special offers, or other relevant reasons to reach back out and create opportunities for repeat business.
The customer experience doesn’t end after the initial sale. The right systems can help your business build trust, stay connected, and create more opportunities over time.
Together, we're building lasting customer relationships through stronger reviews, thoughtful follow-up, and more opportunities to bring customers back.
Build Your Reputation. Bring Customers Back.
of consumers consult Google reviews when looking for reviews of home-service companies.
more reviews were found among businesses ranking in Google's top 3 local results than businesses ranking in positions 11–20.
of home-service professionals say repeat customers are one of their top sources of new work.
average customer response rate to SMS communication from home-repair service businesses.
Turn Past Customers Into Future Opportunities
Automated Review Requests
After a completed service, we automatically send your customer a personalized SMS or email asking them to share their experience on Google. The message includes a direct review link, making it easy for them to leave a review without your team having to remember to ask.
Automated Review Follow-Up
If a customer doesn't leave a review after the first request, we'll automatically send follow-up reminders spaced out over time. This keeps your review requests consistent without overwhelming customers or requiring you to manually track who has responded and who still needs a reminder.
Past Customer Reactivation
Give us your existing customer list and we'll build a campaign designed to reconnect with customers who haven't done business with you recently. We can send targeted SMS and email messages with relevant offers or service reminders that give past customers a reason to come back.
Customer Nurture Campaigns
Instead of losing contact after the initial sale, we'll create ongoing campaigns that keep your business in front of past customers. Messages can be built around seasonal services, maintenance reminders, special offers, or other relevant reasons to reach back out and create opportunities for repeat business.
Together, we're building lasting customer relationships through stronger reviews, thoughtful follow-up, and more opportunities to bring customers back.
Plan What Comes Next.
Tell us when it’s best to reach you, and we’ll give you a call to learn more about your business and see how DeskEx can help.
Choose a Date and Time
Schedule My CallPlan What Comes Next.
Tell us when it’s best to reach you, and we’ll give you a call to learn more about your business and see how DeskEx can help.